If the problem continues please send an email for the VIP HOTELS Group in question, using for that, the contact form available in the support centre page.Ħ. For online reservations the only card types accepted are VISA and MASTERCARD My credit card number is correct, but the system is not accepting it, what should I do? You may reserve until 5 rooms when doing this operation.ĥ. Can I book on-line more than one room in the same reservation? For other credit card types, the reservation must be through sending an email for the VIP HOTELS Group in question, with the client’s personal data, and respective credit card number.Ĥ. The credit cards accepted to carry out this operation are VISA and MASTERCARD. What credit cards are accepted to make a reservation/ guarantee on-line? All information received trough the VIP HOTELS Group website is treated with the utmost confidentiality.ģ. For it sends your information trough a bank server, encrypting the credit card number, ensuring its security. The credit card number is always requested. I have to send details of my credit card through the internet, in order to make a reservation? Is your reservation system secure? The confirmation of the reservation will be forwarded to the email you have indicated.Ģ. Your personal preferences will be taken into account including a 'Special Request' field. On Supplements you may opt between various options like the Extra bed or Breakfast. On the next page you may choose the type of room you desire, tariffs and quantity. Following this process, select the hotel you require. Then you will have the possibility of choosing by the country’s zone or directly the hotel of your choice, followed by the arrival and departure dates. If you don’t find an answer for any of your questions in the list below, you may fill a brief form that will be instantly replied to you.ġ. Based on your feedback and our experience, our team has developed a list of Frequently Asked Questions. This policy lies in the Excellency of the service provided and in the construction of a strong and motivated team. The Group VIP HOTELS are committed to a client satisfaction strategy. Or visit our website on “Cities” for more details. Our Hotels have selected for you the most interesting places to visit, including restaurants, museums, tourist guides, please ask at the reception the information’s you desire. This will be the first time I will be staying at one of your hotels? How can I obtain information about places to visit and other useful information? The client will need the Identity card or Passport at the time of Check-In.ġ0. Which documents are necessary for me to do the check in? One child under 12 year’s is free of charge on Bed and Breakfast basis when travelling with their two adults.ĩ. Does VIP Hotels Group offer special conditions for children? Our hotels do not allow pets only persons with special needs are authorized to have pets in the room or public areas in the Hotel.Ĩ. I would like to take my pet with me to one of your hotels. What should I do?Īfter registering in the front page, you may choose this option by clicking in 'I wish to receive emails and newsletters'.ħ. I wish to be informed trough e-mail about promotions, special offers, etc. The babysitting service is charged at a cost separately.Ħ. Yes, please specify this particularity in the "Special Requests" field, when doing the reservation, together with the child’s age in question. Does VIP Hotels Group offer babysitting service? Yes, all VIP Hotels have Internet access through Wi-Fi connection.ĥ. We also inform that Parking facilities are not bookable online.Ĥ. You only need to use the "Special Requests" field when doing the reservation. Yes, all the VIP Hotels Group have parking facilities. Do all your hotels have car-parking facilities? Can I make the request on-line? Please state your preference in the "Special Requests" field when doing the reservation, and we will do our best to satisfy your request.ģ. Yes, to satisfy the request of our clients, some hotels of the VIP Hotels Group has several types of room. Can I make these booking requests on-line? I require a room with facilities for the disabled, a smoking room or communicating rooms. If you don’t find an answer for your queries in the list below, you may fill a brief form that will be instantly replied to you.ĭepending on the Hotel’s availability, we will do our utmost to satisfy your request, which should be indicated in the "Special Requests" field, at the you book on step nº 5.Ģ. Based on your feedback and our experience, we have developed a list of Frequently Asked Questions.
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